Privacy Policy

Information Collection

At Roofing Group Berkshire, we collect and store information you provide through our website or other means. This includes:

• Personal Information: Name, address, email address, and other details you provide when contacting us or requesting services.

• Non-Personal Information: Internet Protocol (IP) address, login details, computer and connection information, and browsing history.

• Session Information: Data such as page response times, visit duration, page interaction details, and navigation methods, collected via software tools to enhance user experience.

• User-Generated Content: Comments, feedback, service reviews, recommendations, and personal profile information.

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How We Collect Information

When you engage with our website, such as requesting a quote, contacting us, or entering into a transaction, we collect the personal information you provide, including your name, address, and email address. This information is gathered solely for the purposes outlined below.

Why We Collect Personal Information

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We collect both personal and non-personal information for the following purposes:

• To deliver and manage our roofing services, including pitched roofs, flat roofs, chimney repairs, leadwork, fascias, soffits, guttering, leak detection, and drone surveys.

• To provide ongoing customer support and technical assistance to our clients.

• To communicate with you regarding service updates, personalised offers, or promotional messages relevant to your needs.

• To compile aggregated statistical data and non-personal insights to improve our services and those of our business partners.

• To comply with applicable UK laws and regulations, including data protection requirements.

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How We Store, Use, Share, and Disclose Personal Information

Roofing Group Berkshire is hosted on the Wix.com platform, which provides the online infrastructure for our services. Your data may be stored in Wix.com’s secure data storage systems, databases, and applications, located on servers protected by firewalls.

• Data Storage: All personal information is securely stored through Wix.com’s robust systems, ensuring protection against unauthorised access.

• Payment Security: Any payment gateways we use comply with PCI-DSS standards, as set by the PCI Security Standards Council, a collaborative effort by brands like Visa, MasterCard, American Express, and Discover. These standards ensure secure handling of payment information.

• Data Sharing: We do not share your personal information with third parties without your explicit consent, except as required to fulfil our services or comply with legal obligations.

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How We Communicate with Site Visitors

We may contact you for the following reasons:

• To provide updates about your account or roofing project.

• To troubleshoot issues or resolve disputes related to our services.

• To collect payments or fees owed.

• To gather feedback through surveys or questionnaires.

• To share company updates or promotional offers.

• To enforce our Terms and Conditions, comply with UK laws, or uphold any agreements we have with you.

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Communication may occur via email, telephone, text messages, or postal mail, depending on the purpose and your preferences.

How We Use Cookies and Other Tracking Tools

We use cookies and similar tracking tools on our website to enhance your browsing experience and monitor site performance. Cookies help us understand how you interact with our website, allowing us to improve functionality and tailor content to your needs. Personal information submitted through our contact forms, as well as data from calls and emails, is securely stored and protected by Wix.com and Roofing Group Berkshire to ensure your privacy and data security.

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Your Rights and Choices

Under UK Data Protection Laws, you have the right to:

• Access the personal information we hold about you.

• Request corrections to inaccurate or incomplete data.

• Request deletion of your data, subject to legal obligations.

• Opt out of receiving promotional communications at any time.

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To exercise these rights or for any questions about our privacy practices, please contact us at:

Roofing Group Berkshire
Email: info@roofinggb.co.uk
Phone: 01344 233 462

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Compliance with Laws

All personal data is handled in strict compliance with UK Data Protection Laws, including the UK GDPR and the Data Protection Act 2018. We are committed to safeguarding your privacy and ensuring your data is used responsibly.

Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on our website, and we encourage you to review this policy periodically.